TopCaddy New Zealand
Gloves
Gloves
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Returns & Refunds Policy
Returns & Refunds Policy
Returns/Cancellations:
No cancellations or returns on special order items or pre-orders once the order has been placed. For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
- We offer free returns within 15 days of purchase. You can return your product for credit, a different product, or a refund to the original payment method. Please note we won't refund the shipping cost.
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from TopCaddy.
o Original shipping fee + handling fee will be deducted from the refund (approx $120)
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight
o Up to 30% restocking fee applies of the full retail price.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Send items back to us with a copy of your original invoice and confirmation whether you wish us to exchange, credit or refund.
Store Add：12 Aranui Road, Mt. Wellington, Auckland 1060 ( by booking only: info@golftopcaddy.com )
Returns/Cancellations:
No cancellations or returns on special order items or pre-orders once the order has been placed. For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
We offer free returns within 15 days of purchase. You can return your product for credit, a different product, or a refund to the original payment method. Please note we won't refund the shipping cost.
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from TopCaddy.
o Original shipping fee + handling fee will be deducted from the refund (approx $120)
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight
o Up to 30% restocking fee applies of the full retail price.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Send items back to us with a copy of your original invoice and confirmation whether you wish us to exchange, credit or refund.
New Zealand Delivery Timeframe
Orders to most destinations within New Zealand are sent Mon-Fri on an overnight service so should be with you within 3-4 working days. For rural addresses, please allow for an extra 1-2 days for delivery. New Zealand delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.
PO Box Delivery
Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.
We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.
Consumer Guarantees Act
We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.
Out of Stock
If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.
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Warranty
Warranty
This warranty covers defects that occur during normal use of the product, provided that it was purchased as new and used within the NZ or AU. The warranty does not cover any accidental damage, abuse, or misuse that results in breakage of the product. Used TopCaddy Trundlers are not covered unless stated otherwise by us.
In the event that a warranty claim is needed, customers can email us at egocaddy@cyanhills.com, attaching their order receipt as proof of purchase. We will diagnose the problem and send a replacement part to the customer either by UPS Ground or US Mail. Please note that parts replaced under the warranty do not carry a new warranty.
Top Caddy® Electric Golf Trundler - Limited Warranty
What is covered?
Any defect in material and workmanship resulting from personal, normal use in accordance with the owner’s manual.
This warranty covers defects that occur during normal use of the product, provided that it was purchased as new and used within the NZ or AU. The warranty does not cover any accidental damage, abuse, or misuse that results in breakage of the product. Used TopCaddy Trundlers are not covered unless stated otherwise by us.
In the event that a warranty claim is needed, customers can email us at info@topcaddy.co.nz, attaching their order receipt as proof of purchase. We will diagnose the problem and send a replacement part to the customer either by NZpost or FastWay. Please note that parts replaced under the warranty do not carry a new warranty.
For how long?
One (1) year from the day of purchase for Trundler. Trundler parts, battery and electronics. Trundler accessories are covered under this warranty for 90 days.
Who gets the warranty?
The warranty is nontransferable and limited to the person who originally purchased the product.
If you change your mind, we will gladly exchange items that have not been used or damaged within 7 days of purchase.
Under the consumer guarantees act we have the change to repair a faulty item. if the fault cannot be repaired we will offer a replacement, full refund or credit note.
Any faulty items will need to be assessed by TopCaddy before any action is taken.
There is no return or exchange on sale items unless the goods are faulty.
All returns must be made with a receipt.
Geographic scope:
This warranty applies only to original Top Caddy products purchased in the New Zealand from Top Caddy, a local fully authorized Top Caddy dealer or distributor. International shipping cost for product/parts or repair services for trundlers exported from the country of original purchase are not covered by warranty. While trundlers and parts that are exported from the NZ to international countries are covered under the warranty, international shipping and all other costs, such as duty, taxes etc. related to send replacement parts or return trundlers for repair are exclusively the responsibility of the customer. Our international distributors are not obliged to offer free warranty services, if a trundler has been imported by the customer to the country of that respective distributor.
LIMITATIONS & LIABILITY: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR BATTERY OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR SPACOM SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
What we will do:
If your trundler or any parts thereof are defective under the terms and definitions of this warranty, we will send you replacement parts, repair it or, at our discretion, replace it at no charge to you. Refunds may be issued only according to the Company's current return policy in the Terms & Conditions.
How to get warranty service?
To get warranty service for your trundler you must contact one of Top Caddy's Service & Support Centers and provide proof of date and place of purchase of the product. At our discretion we will provide one of the following Warranty services:
- Do-It-Yourself Service: Call a Top Caddy to diagnose the problem and make arrangements to get appropriate replacement parts.
- Top Caddy Shop Service: If repair cannot be reasonably easy performed by customer, we will return your trundler or the defective parts in question to one of our Service Centers and repair or replace them at our expense.
- 3rd Party Shop Service: In certain cases repairs might be performed faster and more cost effective by a local 3rd party mechanic or repair shop, and Top Caddy might choose such services at our discretion. In such cases Top Caddy will reimburse reasonable repair cost.
For warranty services you must retain the original packing material in the event you need to ship your product back to one of our Service Centers. Charges for replacement packaging and shipping of such will apply.
What this warranty does not cover:
This warranty does not cover wear parts, such as rubber tire treads or remote control batteries or scratches/dents on frame or components caused by normal use. The warranty does not cover damage to the caddy caused by batteries or chargers other than those supplied by Top Caddy or third party damage caused by batteries and chargers in general. The warranty does not cover any defects resulting from accidents, damage while in transit to our service locations, or damage resulting from alterations, misuse or abuse or ignoring of operating instructions, lack of proper maintenance, water damage due to hosing down or power washing product or submerged contact with water hazards, lakes or other water bodies, any loss of control of the unit resulting in equipment or consequential damage, unauthorized repair or modifications of the product, affixing any attachment not provided with the product, overloading of the product, fire, flood, or acts of God, or failure to follow the instructions in the Owner’s manual. This warranty also does not cover any international shipping cost or foreign repair services due to exportation of the cart from the country of original purchase.
This warranty is the only one we will give on your product, and it sets forth all our responsibilities regarding your product. There are no other express warranties!
This warranty gives you specific legal rights, and you may also have other rights that vary under New Zealand law.
updated 10/04/2023
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