Delivery & Returns (Refund policy)
We offer FREE delivery within Auckland.
Store Add：12 Aranui Road, Mt. Wellington, Auckland 1060 ( by booking only: firstname.lastname@example.org )
For other area :
North Island $40
South Island $65
New Zealand Delivery Timeframe
Orders to most destinations within New Zealand are sent Mon-Fri on an overnight service so should be with you within 1-2 working days. For rural addresses, please allow for an extra 1-2 days for delivery. New Zealand delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.
PO Box Delivery
Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.
We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.
We are committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 10 days，The product must be returned in its original condition with supporting paperwork and appropriate packaging
How to Return
Please email us email@example.com to arrange your return.
TopCaddy will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.
Consumer Guarantees Act
We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.
Out of Stock
If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.