Delivery & Returns (Refund policy)

Store Add:12 Aranui Road, Mt. Wellington, Auckland 1060 ( by booking only: )


New Zealand Delivery Timeframe

Orders to most destinations within New Zealand are sent Mon-Fri on an overnight service so should be with you within 3-4 working days. For rural addresses, please allow for an extra 1-2 days for delivery. New Zealand delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.

PO Box Delivery

Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.

We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.


No cancellations or returns on special order items or pre-orders once the order has been placed.  For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.

Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:

o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from TopCaddy.
o Original shipping fee + handling fee will be deducted from the refund (approx $120)

Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc...  this is not considered new any longer and not saleable as new:

o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight
o Up to 30% restocking fee applies of the full retail price.

How to Return

Please email us to arrange your return. 

TopCaddy will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Out of Stock

If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.